Privacy Policy

1. Information We Collect

We collect and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection laws. As the data controller, CloudSail (“we”, “us”, “our”) may collect the following types of information: (a) Personal Information such as your name, email address, phone number, company name, and any other details you provide when contacting us, requesting information, or using our Services; (b) Usage Data such as IP address, device information, browser type, operating system, pages visited, time and date of visits, and other technical data collected through cookies, log files, and analytics tools; and (c) any other information you voluntarily provide to us, for example in forms, feedback, or communications.

2. How We Use Your Information

We process your personal data only where permitted by law, including on the basis of your consent (Art. 6(1)(a) GDPR), for the performance of a contract or to take steps at your request prior to entering into a contract (Art. 6(1)(b) GDPR), to comply with legal obligations (Art. 6(1)(c) GDPR), or for our legitimate interests (Art. 6(1)(f) GDPR) such as improving and securing our Services. We use your information to provide, operate, and improve our Services; respond to inquiries and customer support requests; manage our relationship with you; send you marketing communications where permitted by law (you can opt out at any time); analyze website traffic and user behavior; and ensure the security, integrity, and stability of our Site and infrastructure.

3. Sharing Your Information

We do not sell your personal data. We may share your information with carefully selected third-party service providers who support us in operating our Site and delivering our Services (for example, hosting providers, analytics providers, communication tools), and these processors are bound by data processing agreements and may only process your data on our instructions and for the specified purposes. We may also share data where required to comply with legal obligations, to protect our rights or the rights of others, or in connection with a business transaction such as a merger or acquisition. If your data is transferred outside the EU/EEA, we will ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses or equivalent protections, in accordance with GDPR requirements.

4. Cookies and Tracking

We use cookies and similar technologies to operate our Site, remember your preferences, enhance your user experience, and collect analytics data about how our Services are used. Some cookies are technically necessary, while others are used for statistics or marketing, where permitted by law and, where required, based on your consent. You can control or disable cookies through your browser settings or, where available, our cookie banner or preference tools. Please note that disabling certain cookies may impact the functionality or performance of parts of the Site.

5. Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include encryption, access controls, and regular security reviews. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You use our Site and Services at your own risk and remain responsible for keeping any account credentials confidential.

6. Your Rights

Under the GDPR and applicable German data protection laws, you have certain rights regarding your personal data, including the right to access, rectify, and delete your data, the right to restrict or object to processing, and, where applicable, the right to data portability. Where processing is based on your consent, you have the right to withdraw that consent at any time with effect for the future. You also have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State or German federal state where you live or work or where an alleged infringement has occurred. To exercise your rights or to ask any questions about how we handle your data, please contact us at contact@cloudsail.com

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of our Services. The latest version will always be posted on our Site and will indicate the date of the last update. Your continued use of our Services after any changes have been posted will be deemed acceptance of the updated Privacy Policy. If we make material changes, we may also notify you by email or through other appropriate channels, where required by law.