ServicesUse cases
Where AI takes routine work off your teams
Your teams spend fewer hours on documents, requests and cases, and people still approve what matters. For each area we describe what changes, which systems are connected and how the system is tested before go-live.
Use cases
Company knowledge assistant
Staff ask and get the answer with its source, instead of searching SharePoint, file shares and tickets or waiting for the one colleague who knows.
Document processing
Orders, delivery notes, supplier confirmations, claims and forms go into SAP or your ERP without retyping, and your staff handle only the exceptions.
AI in customer service
Faster replies to customers by email, chat and ticket, drafted from your approved knowledge, with people approving and taking over where it matters.
AI in sales
Quotes out sooner and emailed orders in the ERP without retyping, with thresholds you set for what a person approves.
Invoice checking and accounting
Invoices checked against orders and goods receipts, exceptions sent to your team, clean bookings handed to SAP or DATEV.
Service and maintenance
Technicians get answers from manuals, service reports and parts data with the source page, and the service report is drafted for them.
IT service desk and IT operations
Your service desk stops sorting tickets by hand and starts from a drafted answer, and on-call staff find the right runbook faster.
Purchasing and procurement
Buyers stop retyping offers into spreadsheets and get every order confirmation pre-checked, with each deviation left to them.
HR and people teams
An assistant that answers employees' HR questions from approved documents, with logging the works council can accept. No CV screening or applicant scoring.
Talk to an engineer
Bring one piece of work you would like to improve. The call takes 30 minutes and needs no access to your systems or your data.
Booking runs on Google Calendar.
Prefer to write first? Leave your email and a few lines, and we reply with times.
Look for the draft in your email program
Send it from there, and an engineer replies in person with times for a 30-minute call. If no draft has opened, write to us at miki@cloudsail.com.